How everyday actions shape our culture, partnerships, and impact.
This is Franklin:
He recently got a birthday cake as a surprise. Nothing too extravagant. No grand production. Just a simple, thoughtful moment, and the joy on his face said everything. He talked about it for a full week afterward. The cake mattered, of course, but what stayed with him the most was the feeling of being seen.
How powerful are small acts of care? Well, in consulting, our days move fast. We jump from client calls to backlog reviews, from design critiques to deployment deadlines. We’re constantly solving problems, thinking ahead, and carrying the responsibility of delivering real outcomes for our partners. In the middle of that pace, it’s easy to forget how much impact a single, intentional moment can have.
Now imagine if we applied the same thoughtfulness, we show our clients to each other.
When was the last time you received a genuine surprise at work? A handwritten note. A public thank you in a team meeting. A coffee dropped on your desk before a big presentation. Chances are; you still remember how it made you feel.
Seen. Valued. Trusted.
Working at Ingage Partners has reinforced something I believe deeply: culture is built in the everyday. It shows up in small, intentional moments, when appreciation is expressed, when people feel supported, and when that energy carries into client conversations, collaboration, and the meaningful work we deliver together.
Consulting can be demanding. We ask our people to think deeply, adapt quickly, and bring empathy into complex environments. That’s why it matters so much that we create space for encouragement along the way.
Let’s make it a habit!
- Write the note.
- Call out someone’s effort in a stand-up.
- Celebrate progress, not just outcomes.
- Pick up lunch after a long sprint.
These are gestures that can fuel us.
When people feel valued, they take ownership. When they feel trusted, they step up. When they feel supported, they bring their best thinking forward. The ripple effect is real, and it’s powerful.
Franklin’s smile came from something simple, a moment of care, intentionally given. That same belief guides how we show up at Ingage.
When we lead with care for our clients and for each other, we don’t just build better solutions. We create an environment where people feel valued, connected, and inspired to do their best work as one.
